Frequently Asked Questions
We have accounts with USPS and FedEx and offer self service label generation online.
USPS is faster but also requires Flat Rate Boxes. Fedex is easier as you can use any size box.
Plus – At no point with our labels will you never need to weigh or measure your package!
No! We can reimburse you (up to what we would have originally paid) for shipping. This reimbursement will be applied to your final payment after your LCD’s have been tested.
This is probably one of the most important, and overlooked, aspect of the entire process. We highly recommend loosely wrapping your LCD’s in stacks of 5 or 10 in anti-static bubble wrap. Layer both the bottom and tops of your box with more bubble wrap. The LCD’s should be packed securely, but not “stuffed”, the box. Too much pressure can damage the LCD’s during transit! View our Packaging Instructions.
Yes, we will send 30% (max $1000) of the initial invoice total to you before your LCD’s ever leave your shop! The Prepayment is deducted from your final total. Paypal will charge you a fee for this transaction.
**Prepayments require approval. Please discuss with a team member for further details.
Testing times vary; please check with your account manager for our current estimated pipeline times.
Please check with your account manager for low-yield, or “rejected” buyback compensation prices. Low yield markets fluctuate and change rapidly. We almost never accept only low yield shipments, if your shipment is over 90% bad we may have to bill back shipping costs. Please discuss with your account rep for details.
No, our price bids are firm. We do exhaustive market research daily with the sole intent of getting you the highest payouts possible. Many other companies use our price bids as a bench mark.
Every order is kept separate and meticulously labeled and handled. From the time your box arrives at our facility it is logged, LCD’s are counted, and your box is placed in line for testing. Your LCD’s are never combined, added to, or tested with, another order. We HIGHLY recommend using stickers, black light pens, or anything else you can think of, to uniquely mark your LCD’s. This way you have peace of mind knowing your LCD’s are your LCD’s.
Our testers test your LCD’s according to accepted industry standards. Please see the Grading Criteria Legend on the Price Bid Page for further details. Our testers keep notes on every single order. If you want to know why your LCD’s were rejected we can provide those notes for you!
We test them, then we break them down in our refurbishing labs for re-manufacturing. These newly refurbished screens are sent back to repair shops to sell to your customers!
Our parent company, Hookup Cellular sells the highest quality parts at some of the best wholesale pricing in the U.S. Please visit Parts.HookUpCellular.com to view our inventory and to order new parts.
Yes! And we even give you a 5% bonus payment for choosing Store Credit. Please ask your individual account manager for details.